Back to Overview

Customer Service Officer

As Customer Service Officer at Overseas Distribution Company, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You will handle the customer requests from A-Z and maintain the positive customer relationship by taken care about their orders.


The responsibilities that come with the job
- Maintain customer accounts by processing customer orders.
- Following up the full outbound process from order until final delivery at customer.
- Handle complaints, provide appropriate solutions and alternatives within the time
limits, and follow up to ensure resolution
- Managing daily customer orders and update our systems accordingly.
- Provide accurate, valid, and complete information by using the right systems

- Strong communication to customers and ODC colleagues
- Go the extra mile to engage customers

Location and Workhours

What do we offer?
- Working in an interesting global industry and a financially solid organization
- Flexibility, fast decisions and flat hierarchies
- Variety in tasks, a broad scope & interesting projects
- Potential to take over more responsibilities
- Attractive salary model with interesting fringe benefits (e.g. products, office
- Free daily meal & drinks

Your Profile

The profile of our ideal candidate
To fit within the Overseas culture we expect all our employees to work according to
the following guiding principles :
Show Mutual Respect Aim for long term & sustainable relations Seek for
Improvements Be Transparent Contribute to a pleasant working environment
For this specific role you should also tick several of the following boxes
- Minimum bachelor degree.
- Knowledge of logistics and transport management
- Hands on mentality
- Ability to manage customer requests of all aspects
- Great written, verbal and interpersonal skills
- Excellent in communication & organization
- Fluent in English
- Team player


Please send your motivation and resume to

Apply now

    * Required field